terms
Shipping
Orders that can be immediately fulfilled will be processed and shipped within 48 business hours (Monday through Friday 9 a.m. to 5 p.m. EST, excluding holidays). Please allow extra time for processing orders placed around the holiday season. A notice will be posted on the site if shipping is delayed.
Once an order is placed on the website you will receive a confirmation email and another email once the order has been shipped with tracking information.
Estimated availability dates for preordered or backordered titles is listed on the website. Preordered titles will be shipped when the last title on the order arrives unless separate shipping lines were purchased to break up the shipping of an order.
For orders shipped within the United States, if your tracking has not updated and you haven’t received your package for 2 weeks past the USPS estimated delivery date, please contact orders@coliseumrecords.com.
All other inquiries regarding the status of your order that cannot be answered otherwise, contact orders@coliseumrecords.com.
International Shipping
International packages sent via USPS cannot be tracked once they have left the United States, until they have arrived at their destination. The tracking will show no movement on the package since its US departure.
International shipping rates will vary depending on the part of the world we are shipping to, the weight of your order, and the shipping method you choose. For accurate shipping costs on your exact order to your exact address, you can walk through the checkout process on our website until you get to the shipping section to see actual amounts based on the shipping method of your choice without having to complete the transaction.
We can’t value international orders as gifts; we ship orders with the true value per item. Unfortunately, it will depend on your specific country’s rules and regulations whether you are charged any import taxes or duties upon delivery.
Shipping times will vary depending on where you live. Shipping via USPS first class international can take anywhere from 2 weeks to over a month due to customs clearances. If it has been over a month and your shipment has not been received, please note the package may be caught at customs and is still being processed or the package may be at your local post office waiting to be picked up. Call your local post office with your tracking number.
In some cases, the package may have been returned. In the case that your package was sent back to Coliseum Records, we will contact you when the package arrives and discuss further action.
If your package was returned because of a mistake on the part of Coliseum Records, we will confirm with you and attempt to resend the package.
If your package was returned because you have provided an inaccurate address (ie, you moved and did not update address, provided a wrong address) or you did not pick up your package from your post office/failed to accept package when it was delivered, and still want your order, we require that you pay additional shipping costs to resend the package.
Order Specifics
We are not able to accommodate modifying orders or shipping options once an order is placed. If you would like to order additional items, they must be separate orders. If your shipping/billing address was incorrect at the time your order was placed, please send the correct address to orders@coliseumrecords.com as soon as possible.
Once an order has been shipped, we are no longer able to update your shipping address. We are not able to combine orders to save on shipping once an order has been placed.
You may request to cancel your order up to 24 hours after placing an order (weekdays only) by contacting orders@coliseumrecords.com, but this is not guaranteed.
Once the order has shipped, we are unable to cancel the order.
Problems With An Order
If you are just missing an item, contact info@coliseumrecords.com with the order confirmation email attached or a photo of the invoice so that we can send you the missing item.
If you have a damaged or defective item, please send a picture of the damage, or in the case of audible damage, such as a record skip, “dishing,” or severe warping, please send video of the record playing at the point where the damage/defect occurs to orders@coliseumrecords.com
We do not accept returns or offer refunds/replacements on cosmetically damaged items.
If you received an incorrect item, please send a picture of the item along with your order
confirmation email to orders@coliseumrecords.com.
Digital Media
For technical issues downloading purchased audio files contact info@coliseumrecords.com.
Refunds/Returns
Refunds on orders that are immediately available to ship will only be honored within 24 hours of placing an order. Once an item has shipped, we are not able to cancel the order.
Refunds are honored on preorder/backorder items until the day the order ships. Once the order has shipped, we are not able to cancel the order.
Refunds will be given for out of stock items.
All sales are final on orders. Returns are not accepted unless your item is received with a manufacturing defect that affects playback. In which case, please refer to the “Problems With An Order” section above.
Payments
We accept debit/credit card payments from all major brands: Visa, Mastercard, American Express, Discover, Diners, CUP, JCB and Maestro; ApplePay and PayPal.
Charges for your order are made at the time your order is placed regardless of the stock availability of an item. For instance, if you order an item that is a preorder or backorder, you are charged at the time you place the order. We do not accept delayed payments.